Your information in the Partner Hub

The hub is run by OMG Marketing. This page says what we keep, why, and how to have it removed.

What we keep

Your email address. It is how you sign in and where notifications go. Other members never see it.
Your profile: your name, business, town and "about" text. Other members see these.
What you write: posts, comments, likes, poll votes and private messages.
If you asked to join: the answers you gave on the request form.
Your email settings, and any reports you send to the hosts or members you block.

Who can see what

Posts, comments and profiles are visible to signed-in members only. Nothing in the hub is public or shown to search engines.

A private message is visible to you and the one person you are writing to. The hosts do not read private messages. If the person who received a message reports it, the hosts and moderators see that one message so they can decide what to do. A copy of a member's information made by a host leaves private messages out.

Signing in and cookies

There are no passwords. We email you a link, and when you use it we set one cookie that keeps you signed in for up to 30 days. That is the only cookie the hub sets. There is no advertising or analytics tracking.

To stop the sign-in form being abused we keep a count of sign-in requests against the address asked for and the internet address it came from, for up to a day.

Email

Sign-in links and replies to a request to join are always sent. Everything else — new private messages, mentions, replies, the weekly round-up and announcements — is your choice: each email has a link to stop it, and signed-in members can change all of them under Email settings. The text of an email we have sent is wiped from our records after a week.

Companies that handle it for us

Cloudflare hosts the hub and its database.
Amazon Web Services (Simple Email Service, Ireland) sends our email.
YouTube, Vimeo and Loom: when a post includes one of their videos, opening that post loads the player from them, and they may set their own cookies. Private messages never load a player.

We do not sell your information or pass it to anyone else.

How long we keep it

For as long as you are a member. A post or comment that you or a host removes disappears from every page straight away, and stays in our records so that we can see what was removed and by whom.

Deleting your account

You can delete your account yourself at any time, from the foot of your profile page. Your name, business, town, "about" text and email address are removed. Your posts and comments stay, shown as written by "Former member", and messages you sent stay in the other person's inbox — so remove anything you do not want left behind first.

Seeing or correcting what we hold

You can change your profile yourself. To have a copy of what the hub holds about you, or to ask us anything else about it, email [email protected] or use the contact page. If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk.